Returns & Exchanges
At PlantingTree, we want you to love your new greenery; however, due to the perishable nature of live plants, we offer a 5-day health guarantee and a simplified return process for non-living items.
Inspect Upon Arrival
Examine your plants or products immediately upon delivery and document any damage or health concerns with clear photographs within 24 hours.
Contact Support
Email our horticultural experts at support@plantingtree.com with your order number and photos to initiate a replacement or return authorization.
Secure Packaging
For non-perishable hard goods, place the item back in its original packaging ensuring it is securely taped and ready for transit.
Ship and Refund
Affix the provided return label and drop the package at the designated carrier; once received and inspected, we will issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing